Since Atento has more than 140,000 employees, 95% based in the region, this deal will support formal employment and will create opportunities for young and female workers - 64% of its workforce are females. This deal will benefit the region by increasing exports and reducing the import of digital services.Īlso, the move can help closing the digitalization gap in Latin America, bringing state-of-the art solutions, helping clients across many industries to digitalize, increase their efficiency and improve interaction with their clients, as well as their back and middle-office processes automation. This project will contribute to promote nearshoring and service export within and from Latin America and the Caribbean to the rest of the world. The financing consists of a revolving credit facility for up to $50 million with two tranches: a $43 million committed tranche and a $7million uncommitted tranche. This deal will also help Atento to reinforce its investments in next generation services, supported by technologies such as Artificial Intelligence, Data Science, automation, machine Learning and chatbots. The proceeds will support Atento’s capital expenditure and working capital needs to grow its BPO and Customer Relationship Management (CRM) operations in several countries in Latin America, including Argentina, Brazil, Chile, Colombia, El Salvador, Costa Rica, Guatemala, Mexico, Panama, Peru, and Uruguay, to serve clients across the world.Ītento’s funding needs are required for the initial investment to start new service contract activities such as hiring and training of personnel as well as investments in the call center space and information technology equipment. IDB Invest has provided up to $50 million worth of financing to Atento S.A., the largest Business Process Outsourcing (BPO) company services in Latin America and the Caribbean.
0 kommentar(er)
